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Return
watches-brand.com specializes in the sale of brand new watches only. We cannot sell watches that have been worn or are out of style. Therefore we have set a fair yet firm policy regarding returns.
We accept returns within 30 days of customers' receipt of product.
WATCHES MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANG TAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY.
Return for refund or exchange, here are the steps:
1. The customer must contact us by email sales@watches-brand.com to get our confirmation and then we will send you all instructions, address and return authorization number for the item to be sent back to us.
2. Once you receive the confirmation email, please reply with the messages stated in email
* Your order number
* Item(s) you want to return
* The reason you want to make a return.
* The picture of the received watch with the EMS paper.
3. Allow 1-2 weeks for the credit to appear on your credit card statement and exchanged item is issued.
We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please contact us and we will try to help.
